Privacy Policy

Last Updated: June 3, 2026

The Happy Homes Team at eXp Realty operates the Roots in Victoria community resource platform at victoria-mortgage-carshows.huzi.site (the "Site"). This Privacy Policy explains how we handle your personal information. We value your trust and are committed to keeping your data safe.

Our practices align with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). By using this Site or submitting an inquiry, you agree to the practices described here.

What We Collect

When you fill out a form on our Site, you provide us with personal details so we can respond to your inquiry. These details include:

Your name so we can address you directly in our replies.
Your email address as our primary channel for follow-up messages and resource packages.
Your phone number if you prefer a call or text as your point of contact.
Your message or inquiry details which help us understand your relocation plans, property interests, or community questions.

Our Site may also collect standard technical information automatically, such as your IP address, browser type, device type, and pages visited. This data helps us improve the Site and understand how visitors interact with our content.

How We Use Your Information

We use the information you provide to:

Respond to your inquiries with personalised guidance, neighbourhood data, school catchment reports, or relocation resources.
Provide real estate services through the Happy Homes Team at eXp Realty, including property matching and community planning.
Improve our Site by analysing aggregate visitor behaviour, fixing broken links, and optimising page performance.

If you subscribe to updates or newsletters, you can unsubscribe at any time by contacting us directly.

Your Information Is Safe With Us

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is processed securely and accessed only by members of the Happy Homes Team at eXp Realty who need it to serve you.

Cookies and Analytics

Our Site uses essential cookies to ensure forms and pages function properly. We also use standard analytics tools to measure aggregate traffic patterns and visitor engagement. You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain Site features.

Third-Party Services

We work with a limited set of service providers to operate the Site. Our lead forms are processed through a secure endpoint (huzihalo.com) to deliver your inquiry directly to our team. We also link to external government and community resources. We are not responsible for the privacy practices of third-party websites.

Data Retention

We keep your inquiry information for up to 12 months so we can follow up on your questions and provide ongoing support. If you request deletion of your data, we will remove it promptly. Transaction records related to real estate services are retained in accordance with eXp Realty compliance requirements.

Your Rights

Under PIPEDA and PIPA, you have the right to:

Access the personal information we hold about you.
Correct any inaccurate or outdated details.
Request deletion of your personal information from our records.
File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you believe your rights have not been respected.